return policy
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.
Lost Packages - Orders usually take between 7 - 15 business days to arrive at their destination. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If your item is currently in transit, we are unfortunately unable to offer a refund
On extremely rare occasions, shipping will exceed 30 business days (especially during the US holiday season). If shipping exceeds 30 days, please contact us at yulee@jonges.us and we'll be happy to help you track your order.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Damaged & Mislabeled Items
At YuLee Jonges, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. Please contact yulee@jonges.us. Include your name, order number and the defect of the item. A member of our Customer Service team will reply to your message within 24 hours.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer - We offer a full refund on items returned within 30 days of delivery, provided they are in new and unused condition, with all original tags and packaging. Shipping charges are non-refundable.
*WE UNFORTUNATELY DO NOT OFFER REFUNDS FOR PARTIALLY OR FULLY COMPLETED DIAMOND PAINTINGS AND CUSTOM KITS*
To initiate a return, please contact yulee@jonges.us. In your email, include:
- Your order number (you can find this in your order confirmation email)
- Your name (or the name of the person who placed the order)
- The email address you used to complete your order
A member of our Customer Service team will reply to your message within 24 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed. If you're within the US, our recommendation is to use USPS Flat Rate Shipping services.
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).